Terms of service

Terms of Service

Last Updated: 28 September 2026

Welcome to Mr. Moto. These Terms of Service govern your use of our website and the purchase of products from CONCEPTIVE BRANDS PRIVATE LIMITED, operating under the brand name Mr. Moto.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Mr. Moto

Mr. Moto is operated by:

CONCEPTIVE BRANDS PRIVATE LIMITED
GSTIN: 27AALCC5431F1ZQ

Registered Business Address:
Second Floor, Building No. B5, Gala No. 201 to 206,
Prithvi Complex, 1234/C/1 to 1234/C/6,
Reti Bandar Road, Near Eco House, Kalher,
Bhiwandi, Thane, Maharashtra – 421302

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However, product images may vary slightly from the actual product due to lighting, photography, screen settings, manufacturing variations, or packaging updates.

We reserve the right to correct errors, update product information, or modify product specifications where necessary.

3. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change product prices, offers, discounts, or promotions at any time without prior notice.

The price applicable to your order will be the price displayed at the time the order is placed.

4. Orders

Placing an order on our website constitutes a request to purchase the selected product.

We reserve the right to accept, reject, or cancel an order in certain circumstances, including suspected fraudulent activity, incorrect pricing or product information, stock limitations, or other operational reasons.

If an order is cancelled by us after payment has been made, the applicable amount will be refunded through the appropriate payment method.

5. Customer Information

You are responsible for providing accurate and complete information when placing an order, including your name, phone number, email address, and shipping address.

Mr. Moto will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

6. Product Usage

Customers are responsible for using products according to their intended purpose and any instructions provided with the product.

Mr. Moto shall not be responsible for damage, loss, injury, or other consequences resulting from improper use, misuse, modification, or failure to follow applicable product instructions.

7. Returns and Refunds

Our return and refund policy applies to all purchases made through our website.

We do not provide refunds for change of mind, incorrect selection, dissatisfaction, or other reasons unrelated to a manufacturing defect.

For manufacturing defect claims, customers must provide a clear unboxing video recorded at the time of delivery, with the shipping/order label clearly visible.

Please refer to our Return & Refund Policy for complete details.

8. Intellectual Property

All content on the Mr. Moto website, including logos, brand names, graphics, images, text, designs, product descriptions, videos, and other materials, is owned by or licensed to CONCEPTIVE BRANDS PRIVATE LIMITED unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.

9. Website Use

You agree not to use our website:

For any unlawful purpose.
To conduct fraudulent activities.
To interfere with the website's operation or security.
To attempt unauthorized access to our systems.
To copy or reproduce website content without permission.
In any manner that could harm the website, business, or other users.

10. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, communication, advertising, and other business functions.

Your use of third-party services may also be subject to the terms and policies of those respective service providers.

11. Limitation of Liability

To the extent permitted by applicable law, Mr. Moto shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.